Episode 70: After First Responders Leave | Home Cleanup with CSi's Christina Hester & Zac Carver

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All right.

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When the unthinkable happens in your home,
what do you do next?

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Something traumatic has happened.

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The police, the fire department,
the first responders.

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They've all left. Now what?

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Hey, everyone.

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I'm Nate Carver, Your Favorite Mortgage Guy and
host of the Between Two Doors.

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And today we're meeting with Christina and Zac
of Clean Scene

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Investigators in DFW.

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Hey, I'm Nate Carver and welcome

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to Between Two Doors.

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Hey, Christina.

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Hey, Zac.

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Welcome to the podcast. Hi.

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So we're going to jump.

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We're going to jump right into this.

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I got a host of questions for you.

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And, because, you know, this happens.

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It does happen.

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And people, you know, what do we do?

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It's not something
that's front of our minds.

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And so we're going to put this out there
and help guide people in the DFW area.

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All right.

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So now what?

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Christina, let's start with the situation
none of us wants to experience.

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Let's say something
traumatic has happened inside a home.

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Everyone's left,
all the first responders have left.

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And,
you're left with a house and, or a home.

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And there's some things
that need to be taken care of.

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So then let's say I'm standing there,
I'm looking at my house.

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What am I supposed to do next?

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Who should I call first?

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You should call 911, obviously.

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Once the police, paramedics and coroners leave,

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It is up to the families to clean up
after a traumatic incident.

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And I learned that
when I was a crime scene investigator.

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And so the next step to do is to call CSI: Clean
Scene Investigators,

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So you are not having to clean
up after your own loved ones.

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Should I call the insurance company?

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We can work directly with insurance
companies.

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It depends on the policy,
what your homeowner policy covers.

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Sometimes they can cover restoration
for incidences like this.

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And if the victim has life insurance, that
usually covers it as well.

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Okay.

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Let's say the what
what should I do in the affected area?

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Should I stay clear of it? Or.

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I would completely avoid cleaning it yourself.

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Most people— all the chemicals that we use are
EPA,

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bloodborne pathogen, OSHA approved.

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And so,
if you come at it with typical household

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supplies like Lysol or bleach or anything like
that,

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you're actually risking a contamination that
could severely damage

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your health or your pets
or anybody that is in the residency.

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Okay.

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How quickly, is that cleanup process?

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I mean,
I guess it can be pretty involved, but.

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It can be as little as, like, two hours,
depending on the severity.

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Let's say it's like a simple cut.

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We don't always deal with death.

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And so, like, sometimes you need, like,
just a bad arm cut or something like that.

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It could be as little as two hours,
and sometimes it could be as involved

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as 3 to 4 days, depending on

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the level of restoration,
that our clients are needing.

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We have the ability
to completely remediate any situation.

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And so sometimes it's more involved.

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So are you seeing any any mistakes that.

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I mean, let's be let's be,

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very charitable in

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what is obviously a hard, hard situation.

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Any mistakes homeowners are making that y'all
see up front in that

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for the first few hours
after everyone's left

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before y'all get there?

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Sometimes they will,
you know, try to move the body.

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They will, attend to the area themselves.

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Or,

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they'll simply remove things
and that can further

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cross-contaminate areas that have not already
been affected.

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That's

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that's some of the, that's
general mistakes that we've seen or,

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they'll come at it with Lysol or think that
bleach is the cure-all.

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And they end up prolonging the,

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the issues that come from that.

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Okay. All right.

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We're going to delve deeper.

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Yeah.

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We'll delve deeper into this.

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But, let's,
let's let's step back a little bit.

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Christina, tell me, before we go
any further,

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I'd like to know your journey,
how you came to being a crime.

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You know, and,

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a scene cleanup investigator.

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It all started
when I was a crime scene investigator.

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So I was a real-world crime scene investigator.

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And when I was on the scene

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after the body was gone, I realized it was up to
the families.

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And so that never sat well on my heart.

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And I actually made a simple joke to him.

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He had his own standard cleaning company called
Simply Spotless,

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and that was operating
for about 3 to 4 years.

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And just because of the economy, people
couldn't justify hiring a house cleaner.

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And so I made a joke to him saying,
you know what's economy resistant?

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Crime. You should clean up crime scenes.

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And three days later,

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he hands me a ten-page business proposal and
he's like, this is your idea on paper.

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Let's go. You own a business.

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And I was like,
people don't just start businesses.

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That's not a thing.

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And this all started.

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The company rebranded
in January of this year, 2026,

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and we have been running
and gunning since really

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It's a 24-hour business, because crime doesn't
stop.

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And so we get calls at 2:00 in the morning
and we get calls at 2:00

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in the afternoon, and we respond
within about an hour right now.

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How long were you a crime scene investigator?

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I was a crime scene investigator for
about five years in multiple departments,

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and I say that the good ones last about
five years before the PTSD gets too much.

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Right.

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Oh, I can imagine. All in the DFW area?

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All DFW.

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We are licensed
in the entire state of Texas.

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But if we're being completely honest,
Dallas–Fort Worth has enough to keep us
employed.

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Oh yeah.

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Now, it's not all.

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It's not always crime scene.

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It's, you know, your life.

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Life,
the journey of life. Things happen. Right.

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And so, you know,
there's there's other scenarios there too,

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where y'all would be
your services would be needed.

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We. We,

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we clean anything that a standard
cleaning company

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isn't licensed or trained to do
and that any normal person can't stomach.

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So we do hoarding situations, odor
removals.

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A lot of the times we're noticing

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realtors are trying to sell a house
and it smells like pets.

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And so we have a ozone scrubber

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that we can extract the oxygen,
scrub it on a molecular level,

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and then put it back out there
and the house will smell brand new.

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My mind immediately went to pet ferrets. Yup.

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We get those.

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I'm telling you, nobody, no pet

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owner of ferrets knows how bad their house
smells.

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Seriously. Nose blindness is truly a thing.

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It is.

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And you know me too.

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When I cook something and burn it, the house
smells.

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That smell stays there forever.

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It seems like it's the.

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Yeah, yeah.

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So you have the opportunity to come
in there and and get that neutralized.

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So that would be really, really.

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Well, I'll get I'm going off
on a tangent here, but,

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with homeowners that are looking

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to sell their home and,

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you know, maybe they've collected
a lot of things over the years

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and, or, you know,
they have a lot of pets, what have you.

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And in getting a home in its tip-top

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presentation, y'all have an opportunity

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there to come in and help help homeowners
and help realtors.

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I get those conversations pretty
frequently with real real estate agents.

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And they're like, well,
I'm off to go clean a house this weekend.

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And, you know, you know, successful

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realtors, their schedule's full.

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And so for them to stop and do that
whenever there's,

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some experts in the area
like y'all that would be able to,

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partner with them and take care of that.

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That's that's fantastic.

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I will definitely I'm
going to introduce you to some realtors.

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They'll be grateful.

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We would love that.

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We handle—

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There's a couple of invisible things that some
people don't notice,

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like we do mold remediation or water
damage.

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Fire.

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Okay. It's.

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We say crime scene
because that has the most shock factor.

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And— sure— really grabs everybody's attention,

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but there are invisible,

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contaminations or,

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you know, not necessarily problems, but,

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things that realtors would not want
to sell their homes with. So.

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Yeah. Yeah.

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And on the transaction side, you know,
you got home

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homeowners that have to sell for whatever
that reason is, they need to sell.

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And and then you've got buyers,
they need a place to live.

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And where those two intersect,
there's the financial transaction.

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And and I want to see everybody win.

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Right.

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As a lender, I want to see the homeowners

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get as much as they can
for the value of their home.

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And I want to see the home

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new home buyer get as much as they can
out of the value of their home.

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And y'all, y'all being able

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to do what y'all do
there will certainly help that. And,

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in qualifying the loan,

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you know,
if you're doing FHA, VA, conventional,

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they all have minimum standards
that you got to comply with.

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And if you've got mold,

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or some water damage
that that's going to provide some,

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some obstacles, to keeping from people
from selling a home or buying a home.

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Okay.

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So yeah, so there's the post
clean up from an event,

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and then there's what y'all could do
to help

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maximize the value of a property
for someone that's selling great.

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Okay, so I learned something.

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I just learned, you know, from y'all,
the police don't clean up the site.

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I mean, we're gonna switch back, right?

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That's a common misconception
that most people think

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is that they'll call 911,
and it's all handled.

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And it's like, well,
that's not necessarily true.

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It's all handled until the body's gone,
and then the families

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are left to clean up the mess.

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And so as a crime scene
investigator myself, I have taken the duty

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to kind of help remediate the crime scene

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by picking up some chunks to where the families
didn't have to see it.

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But the

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unfortunately,
most people don't handle that.

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And so we don't want the families to be
re-traumatized

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because most of the time it's the families
that find, next of kin.

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Yeah. And then.

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Oh yeah.

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And then if they were to just use bleach
or household products,

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they're not getting the detailed clean
that they need.

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And so your carpet may start moving
in a few weeks if you don't call us.

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I think

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there's also a lot of psychology,
that goes with this.

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Like, it's taking an emotional toll on the
people,

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And, you know,
if it's a traumatic scenario

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that's taking a secondary psychological
toll on whoever's left behind.

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But then there's, like, hoarding situations and
stuff like that.

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They, there is a psychological,

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misfire in a way that's happening
where we, we kind of

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we provide
a remediation of the physical space,

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and then we also try to help
the emotional, space as well.

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We offer services that can help,

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guide people or counsel

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anyone.

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Wow. I think.

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Yeah, they go get.

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Yeah.

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And it it's not
I mean, it's not always homicide, right?

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Right.

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We're not
I mean that that is a potential component,

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but it's not it's
not always that I'm trying.

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I'm trying to dance around this subject
gingerly.

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Yeah.

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00:13:10,120 --> 00:13:12,760
Let's let's walk through some situations

247
00:13:12,760 --> 00:13:16,280
and, you know, without being too graphic,
but let's say

248
00:13:17,320 --> 00:13:20,320
an unattended death, maybe,

249
00:13:21,280 --> 00:13:26,160
accidental death crime scenes.

250
00:13:26,600 --> 00:13:31,160
I don't know, hoarding for sure.

251
00:13:31,160 --> 00:13:33,800
Biohazard contaminations.

252
00:13:33,800 --> 00:13:36,800
I don't know,
I don't know what that could be, but,

253
00:13:37,280 --> 00:13:40,040
I don't know, maybe,
you know, a little bit more about that.

254
00:13:40,040 --> 00:13:42,760
Yeah, yeah. Urine and feces. Yeah. Like,

255
00:13:44,080 --> 00:13:45,080
there you go.

256
00:13:45,080 --> 00:13:47,280
It's that, like, we work with elderly a lot.

257
00:13:47,280 --> 00:13:48,520
They'll have incontinence.

258
00:13:48,520 --> 00:13:51,800
Or just a simple,
They're losing their balance.

259
00:13:51,800 --> 00:13:54,720
Have trip and fall situations.

260
00:13:54,720 --> 00:13:57,680
It's not.

261
00:13:57,680 --> 00:13:59,800
It's not always homicide,

262
00:13:59,800 --> 00:14:03,440
suicide or, you know,
but we have found our source.

263
00:14:03,480 --> 00:14:04,160
I, you know.

264
00:14:04,160 --> 00:14:07,000
We're still going
to get flagged on YouTube.

265
00:14:07,000 --> 00:14:08,480
Yeah. Surprisingly not.

266
00:14:08,480 --> 00:14:09,680
I have yet to be flagged

267
00:14:09,680 --> 00:14:13,680
talking about it because it's, Okay,
so I think we'll be okay.

268
00:14:14,240 --> 00:14:17,240
All right.

269
00:14:17,400 --> 00:14:20,400
Okay. So.

270
00:14:23,960 --> 00:14:26,120
I. Why?

271
00:14:26,120 --> 00:14:28,440
I guess you've touched on this,
but why wouldn't

272
00:14:28,440 --> 00:14:31,440
someone just clean it up myself?

273
00:14:31,640 --> 00:14:34,960
A lot of people can't stomach most people,
some not most.

274
00:14:34,960 --> 00:14:40,000
But some people can get queasy
from seeing certain substances.

275
00:14:40,000 --> 00:14:43,560
A lot of the times
the families would rather not handle

276
00:14:43,560 --> 00:14:48,000
it themselves because they're realizing
that that was at one point

277
00:14:48,000 --> 00:14:49,360
their family members.

278
00:14:49,360 --> 00:14:54,000
And so you don't want to necessarily
pick up after your loved one,

279
00:14:54,440 --> 00:14:58,760
especially seeing the inner
parts of your loved one.

280
00:14:59,120 --> 00:15:03,800
And so you don't want to handle it
yourself

281
00:15:04,160 --> 00:15:08,200
simply because of the re-traumatization of that
individual.

282
00:15:08,200 --> 00:15:13,400
Like, if we're being honest,
if you imagine your closest loved one,

283
00:15:13,520 --> 00:15:18,320
you don't want to be the one to pick up
after them in that severe of a case.

284
00:15:18,640 --> 00:15:22,160
If they left their socks on the floor,
you don't mind picking up after them,

285
00:15:22,160 --> 00:15:23,880
but if they've left,

286
00:15:23,880 --> 00:15:27,320
you know something else
the inside of their brains on the floor.

287
00:15:27,400 --> 00:15:28,640
You don't want to pick that up.

288
00:15:28,640 --> 00:15:32,920
So it's it's
better for you to call a company,

289
00:15:32,920 --> 00:15:36,920
especially us,
because we are the only company that is,

290
00:15:36,920 --> 00:15:39,920
founded and operated
by a former crime scene investigator.

291
00:15:39,920 --> 00:15:43,760
So we have the real world experience
going in versus

292
00:15:43,800 --> 00:15:47,560
your standard company may not be licensed
or trained to do, but

293
00:15:47,920 --> 00:15:51,840
I think we've noticed this a lot
with, unattended death situations.

294
00:15:52,400 --> 00:15:56,520
Whoever shows up, to, to find
their family member or whatever it is,

295
00:15:57,120 --> 00:16:00,400
they most of the time on that phone call,
they're like,

296
00:16:00,400 --> 00:16:03,440
I haven't been there
in six months to a year.

297
00:16:03,440 --> 00:16:07,400
And they they didn't realize
how bad it had gotten up to that point.

298
00:16:07,680 --> 00:16:08,360
And so,

299
00:16:09,360 --> 00:16:10,520
it really is

300
00:16:10,520 --> 00:16:14,320
like we're just handling what
most people can't stomach, I say, from.

301
00:16:14,320 --> 00:16:17,320
But the blood, like, that's that's true.

302
00:16:18,160 --> 00:16:19,120
Yeah.

303
00:16:19,120 --> 00:16:22,480
Do— in the cleanup, is it,

304
00:16:23,360 --> 00:16:27,200
is it at your level,
is it complete restoration?

305
00:16:28,080 --> 00:16:31,080
Is that part of it or is it,

306
00:16:31,640 --> 00:16:34,160
I don't know, like,
it'll say they got carpet in the home

307
00:16:34,160 --> 00:16:37,920
and you're removing that
or y'all replacing carpet, is that.

308
00:16:39,080 --> 00:16:41,000
Yeah. So we give the option.

309
00:16:41,000 --> 00:16:43,880
We work, hand-in-hand
with general contractors.

310
00:16:43,880 --> 00:16:46,680
So we we give customers three options.

311
00:16:46,680 --> 00:16:50,440
And so it's,
we can handle the baseline cleaning,

312
00:16:50,560 --> 00:16:54,560
which just basically ensures
that there is no biohazard left.

313
00:16:55,200 --> 00:16:56,520
Now, when you do that,

314
00:16:56,520 --> 00:16:59,400
You can't tell that anything has happened.

315
00:16:59,400 --> 00:17:02,520
Our second option
is a forensic level of detail.

316
00:17:02,560 --> 00:17:06,920
Come in with alternative light sources. We'll
black out the room

317
00:17:06,920 --> 00:17:10,120
and make sure that we get
every possible contaminant.

318
00:17:10,800 --> 00:17:13,320
And then the third option is full, complete
restoration.

319
00:17:13,320 --> 00:17:17,160
Let's say they have drywall damage,
their mattresses

320
00:17:17,160 --> 00:17:18,600
are ruined, their couches are ruined.

321
00:17:18,600 --> 00:17:23,000
We will not only remove the furniture
and pieces of the floor, carpet, whatever.

322
00:17:23,000 --> 00:17:27,760
But we tried to offer the ability
to replace everything.

323
00:17:27,800 --> 00:17:31,400
We'll find painters and, and, and,

324
00:17:31,400 --> 00:17:34,880
general contractors
that will do just about anything. So.

325
00:17:35,520 --> 00:17:38,480
Okay, so you do offer a full solution.

326
00:17:39,480 --> 00:17:40,200
Wonderful.

327
00:17:40,200 --> 00:17:43,200
Correct.

328
00:17:44,120 --> 00:17:48,200
Do you think there is there licensing?

329
00:17:48,200 --> 00:17:50,720
Is there there's there's training.

330
00:17:50,720 --> 00:17:53,720
There's things that you all have to do
to stay certified,

331
00:17:54,000 --> 00:17:57,000
that give you,

332
00:17:57,760 --> 00:17:59,680
you know,
where the knowledge base comes from

333
00:17:59,680 --> 00:18:02,680
to be able to come in
and do take care of people like this

334
00:18:03,440 --> 00:18:03,920
for sure.

335
00:18:03,920 --> 00:18:07,520
We are— what's it— HAZ... HAZWOPER? HAZWOPER

336
00:18:07,520 --> 00:18:08,360
certified.

337
00:18:08,360 --> 00:18:10,560
That's basically any hazardous material.

338
00:18:10,560 --> 00:18:14,480
And then we have OSHA
bloodborne pathogen, which is anything

339
00:18:14,480 --> 00:18:16,080
to do with blood.

340
00:18:16,080 --> 00:18:19,760
And it kind of covers— HAZWOPER— between those
two, that covers

341
00:18:20,640 --> 00:18:24,240
anything from mold to blood to dang near

342
00:18:24,240 --> 00:18:28,920
every type of remediation possible comes from
those two certifications.

343
00:18:28,920 --> 00:18:32,160
But then we also have general liability
insurance.

344
00:18:32,160 --> 00:18:33,760
We have contractors insurance,

345
00:18:34,960 --> 00:18:37,400
just to

346
00:18:37,400 --> 00:18:39,040
legalize and make

347
00:18:39,040 --> 00:18:42,040
to make it professionally sound.

348
00:18:42,040 --> 00:18:44,920
our certifications are about 3 to 4,

349
00:18:44,920 --> 00:18:47,920
different trainings that we've been to

350
00:18:48,880 --> 00:18:52,280
on top of all of your background,
which gives us an edge

351
00:18:53,000 --> 00:18:55,400
because you can only learn
so much from a textbook.

352
00:18:55,400 --> 00:18:58,400
You can only train so much on paper.

353
00:18:58,720 --> 00:19:02,720
But then the real world experience
is a completely different beast.

354
00:19:03,080 --> 00:19:06,920
And so that's what sets us apart, is
we have the certifications

355
00:19:06,920 --> 00:19:10,440
and the trainings to make us, you know, legal
and licensed,

356
00:19:10,800 --> 00:19:14,200
but we also have the real world
crime scene experience where I've handled

357
00:19:14,200 --> 00:19:17,520
thousands of different cases,
different situations.

358
00:19:17,600 --> 00:19:18,920
No two scenes are the same.

359
00:19:18,920 --> 00:19:21,920
No two houses are the same, no
two people are the same.

360
00:19:22,000 --> 00:19:25,760
And so part of the extra training
that we have is

361
00:19:25,760 --> 00:19:28,760
we are a trauma-informed coach on the side.

362
00:19:28,880 --> 00:19:30,040
And so that's where we help

363
00:19:30,040 --> 00:19:34,560
with the physical remediation and the mental and
emotional space as well.

364
00:19:34,880 --> 00:19:39,280
So we have multiple certifications
and trainings to be able

365
00:19:39,280 --> 00:19:44,200
to provide the best services for anybody
handling really any sort of situation.

366
00:19:45,320 --> 00:19:46,640
I gotcha.

367
00:19:46,640 --> 00:19:51,720
So let's say we have a scene
that y'all are about, to clean

368
00:19:51,720 --> 00:19:55,080
up, and maybe there are some effects
in that room

369
00:19:55,640 --> 00:19:58,920
that are valuable, important, significant,

370
00:19:58,920 --> 00:20:01,920
emotionally connected to,

371
00:20:03,880 --> 00:20:06,560
I would imagine

372
00:20:06,560 --> 00:20:08,320
that homeowner

373
00:20:08,320 --> 00:20:12,000
would be looking at some things
that sentimental that they want to save.

374
00:20:12,240 --> 00:20:17,280
Are y'all able to work through
figuring out in a

375
00:20:17,320 --> 00:20:21,080
in a in that space what, what you can

376
00:20:22,040 --> 00:20:25,040
truly save, or what has to go?

377
00:20:25,680 --> 00:20:27,800
Definitely, that's a part of our initial
assessment.

378
00:20:27,800 --> 00:20:30,320
Most customers
do want to keep all their stuff.

379
00:20:30,320 --> 00:20:32,480
It is pretty rare that they're like,
just get rid of all of it.

380
00:20:32,480 --> 00:20:37,520
So, that is 100%
a part of our job is restoring

381
00:20:37,760 --> 00:20:42,480
we we've discovered that there's
almost nothing that can't be restored.

382
00:20:43,120 --> 00:20:44,840
There are very few items that.

383
00:20:47,400 --> 00:20:49,280
It wouldn't matter how much we did, it's

384
00:20:49,280 --> 00:20:52,480
still going to be a problem
or contamination in some way.

385
00:20:53,120 --> 00:20:56,120
But in our experience so far,
we have restored

386
00:20:56,200 --> 00:20:59,200
every item that a customer
has found sentimental

387
00:21:00,200 --> 00:21:03,120
other than, you know,
probably a mattress or furniture

388
00:21:03,120 --> 00:21:06,120
that sometimes
those just have to go right.

389
00:21:06,800 --> 00:21:09,480
But things with intrinsic value,

390
00:21:09,480 --> 00:21:12,440
we have I mean, we've done like, coins.

391
00:21:12,440 --> 00:21:16,160
We had a coin collection,
that had stuff all over it.

392
00:21:16,160 --> 00:21:18,920
We were able to restore all of those.

393
00:21:18,920 --> 00:21:20,760
We had,

394
00:21:20,760 --> 00:21:22,880
like, let's say just a fabric lamp.

395
00:21:22,880 --> 00:21:27,680
We were able to redo the shade,
and if we can't, we will try to find them.

396
00:21:27,680 --> 00:21:31,480
The best option on online is where it's
like, hey, this is exactly where you can

397
00:21:31,520 --> 00:21:31,920
replace it.

398
00:21:33,160 --> 00:21:34,880
I got you.

399
00:21:34,880 --> 00:21:37,880
I mean, you have obviously you're
dealing with people

400
00:21:38,560 --> 00:21:41,640
in a very traumatic and emotional

401
00:21:42,800 --> 00:21:48,200
point in life in and doing
a significant thing to help them,

402
00:21:49,240 --> 00:21:50,560
to help them move forward.

403
00:21:50,560 --> 00:21:52,160
Right.

404
00:21:52,160 --> 00:21:55,160
Wow.

405
00:21:56,480 --> 00:21:59,120
Okay.

406
00:21:59,120 --> 00:22:00,120
I'm digging through this.

407
00:22:00,120 --> 00:22:02,160
I'm trying to think through it, too.

408
00:22:02,160 --> 00:22:05,160
What?

409
00:22:06,280 --> 00:22:09,840
So you did mention insurance up
front and possibly,

410
00:22:09,920 --> 00:22:13,560
a life insurance policy or homeowner's insurance
policy.

411
00:22:14,240 --> 00:22:15,440
You are.

412
00:22:15,440 --> 00:22:20,280
Are y'all coordinating
with those those those, entities, third

413
00:22:20,280 --> 00:22:24,440
party entities to bring this together on the
homeowner's behalf, or—

414
00:22:25,800 --> 00:22:26,640
Yes, sir.

415
00:22:26,640 --> 00:22:29,640
Yeah, we try to handle
every bit of the heavy lifting.

416
00:22:30,840 --> 00:22:32,360
Okay.

417
00:22:32,360 --> 00:22:37,320
So what what what does it cost?

418
00:22:37,320 --> 00:22:40,160
I mean, I,
I can imagine there's a range here, right?

419
00:22:40,160 --> 00:22:42,480
Or, I mean, it could be.

420
00:22:42,480 --> 00:22:45,280
It could be a lot
or could be, I don't know, I

421
00:22:47,120 --> 00:22:48,640
really haven't had to think about this,

422
00:22:48,640 --> 00:22:52,880
but I'm just, you know, obviously
it's not a it's not a free service. So.

423
00:22:52,880 --> 00:22:55,080
So you're dealing with an insurance
company.

424
00:22:55,080 --> 00:22:58,080
Let's, let's talk
about what's going to cost the insurance.

425
00:22:58,400 --> 00:23:00,440
So not the bor— not the homeowner.

426
00:23:00,440 --> 00:23:03,520
Well,
you know I don't want them focus on that.

427
00:23:03,520 --> 00:23:06,520
But I guess it is
something they're going to wonder about.

428
00:23:08,120 --> 00:23:10,320
Definitely depending on the severity,

429
00:23:10,320 --> 00:23:14,600
we'll have like,
let's say it's a car remediation.

430
00:23:14,720 --> 00:23:17,160
Somebody had an accident car
or something like that.

431
00:23:17,160 --> 00:23:20,360
That could be anywhere from, like, $500 to
$2,500,

432
00:23:20,720 --> 00:23:23,960
out of pocket.

433
00:23:24,240 --> 00:23:27,320
With the insurance policy, it's about 50% of
that.

434
00:23:27,880 --> 00:23:32,240
And that if we're doing like, let's say,
the worst of it, but I think, probably,

435
00:23:32,320 --> 00:23:36,160
suicide in a basement, that will cost

436
00:23:36,200 --> 00:23:40,400
insurance, anywhere from 25 to 50 grand.

437
00:23:42,680 --> 00:23:43,200
And then.

438
00:23:43,200 --> 00:23:46,480
Okay, that's just the restoration.

439
00:23:46,480 --> 00:23:50,560
If they're wanting us to replace flooring and
stuff like that, that— that comes,

440
00:23:51,840 --> 00:23:53,600
we try to separate it at least

441
00:23:53,600 --> 00:23:57,080
and give that multiple along
with our three options that we offer.

442
00:23:57,080 --> 00:24:00,520
We give them multiple price brackets, as well as
to the level of restoration

443
00:24:00,520 --> 00:24:01,440
that we can do.

444
00:24:01,440 --> 00:24:05,920
And Texas does offer a crime
compensation program

445
00:24:05,920 --> 00:24:08,920
to where if you realize
that you are a victim of crime,

446
00:24:09,200 --> 00:24:13,160
Texas does have some extra finances they could
throw your way

447
00:24:13,160 --> 00:24:16,240
depending on your different circumstances.

448
00:24:16,880 --> 00:24:19,800
So we try to do all the heavy
lifting for the people

449
00:24:19,800 --> 00:24:22,080
to where they can handle their families,

450
00:24:22,080 --> 00:24:26,720
and we handle the cleaning
and we handle the, the, the, the money.

451
00:24:26,720 --> 00:24:30,600
We handle all of it to where
you can sit down and handle yourself.

452
00:24:31,240 --> 00:24:31,520
Yeah.

453
00:24:31,520 --> 00:24:34,560
A lot of,
a lot of this job is informing customers.

454
00:24:34,560 --> 00:24:35,440
So most people,

455
00:24:35,440 --> 00:24:39,720
most of our clients so far did not know
if they can claim this on their insurance.

456
00:24:39,720 --> 00:24:44,160
And so we upfront we inform the customer
like, hey, do you have this policy

457
00:24:44,160 --> 00:24:49,080
or they they're usually shocked,
to know that that's even an option.

458
00:24:51,680 --> 00:24:54,800
Do they are they
the ones that need to initiate that claim

459
00:24:54,800 --> 00:24:59,240
with their insurance policy,
or are y'all able to do that for them?

460
00:25:00,200 --> 00:25:03,320
Yes. They, the client
normally has to initiate policy.

461
00:25:03,320 --> 00:25:03,880
That's how.

462
00:25:03,880 --> 00:25:06,880
And then that's
when the handshake starts to happen.

463
00:25:06,960 --> 00:25:08,200
Okay.

464
00:25:08,200 --> 00:25:11,360
We'll get their information
or they will give their insurance company

465
00:25:11,360 --> 00:25:12,200
our information.

466
00:25:12,200 --> 00:25:15,200
And from that point forward

467
00:25:15,320 --> 00:25:16,760
is where we try to handle it.

468
00:25:16,760 --> 00:25:19,760
We come back to our client
with, the options,

469
00:25:20,120 --> 00:25:23,320
And it's really— we don't know your insurance
policy.

470
00:25:23,320 --> 00:25:27,280
We don't know, you know,
and so it's that initial heavy lifting

471
00:25:27,280 --> 00:25:32,120
for the client to say,
hey, this is I've had this happen to me.

472
00:25:32,360 --> 00:25:33,560
They're calling their insurance company

473
00:25:33,560 --> 00:25:36,120
to be like,
I have a company, let's talk to them.

474
00:25:36,120 --> 00:25:39,160
And then we start talking directly
to the insurance company.

475
00:25:39,440 --> 00:25:42,280
We can set up the claim
for that client as well.

476
00:25:42,280 --> 00:25:43,760
Yes. Okay.

477
00:25:43,760 --> 00:25:46,760
And so there's a lot of a lot of
communication there.

478
00:25:46,760 --> 00:25:47,760
Okay.

479
00:25:51,360 --> 00:25:54,720
So you've completed the cleaning.

480
00:25:54,720 --> 00:25:57,720
What happens next?

481
00:25:58,560 --> 00:25:59,840
Usually just so our

482
00:25:59,840 --> 00:26:02,840
I actually while we're cleaning,
we film everything.

483
00:26:02,880 --> 00:26:03,600
Okay.

484
00:26:03,600 --> 00:26:07,080
So for us,
we usually go home and start posting it.

485
00:26:07,120 --> 00:26:11,000
You know,
there's a massive thing with true crime.

486
00:26:11,000 --> 00:26:14,280
Everybody wants to see
the morbid curiosity of it.

487
00:26:14,600 --> 00:26:18,440
And so I learned that as a crime scene
investigator, that I'm sitting here

488
00:26:18,440 --> 00:26:22,160
working a crime scene,
and there's a group of people staring,

489
00:26:22,480 --> 00:26:26,080
and so not only do
we clean the physical space,

490
00:26:26,080 --> 00:26:30,000
but then we can take it and post it on social
media for the morbid

491
00:26:30,000 --> 00:26:33,880
curiosity of others, and then the general
education of:

492
00:26:33,960 --> 00:26:37,000
I know you don't want to know
that this may happen to you.

493
00:26:37,280 --> 00:26:40,440
You don't want to know of our company,
but we do exist.

494
00:26:40,440 --> 00:26:42,920
And so that's a different way
of getting our name out there

495
00:26:42,920 --> 00:26:45,960
to where people can see the real world
before

496
00:26:45,960 --> 00:26:50,400
and afters of the ability
that we can do for sure.

497
00:26:50,480 --> 00:26:53,440
On the on the client side, we,

498
00:26:53,440 --> 00:26:57,080
as we're leaving, we would usually offer
like, besides our condolences,

499
00:26:57,240 --> 00:27:00,240
we will offer the mental health coaching,

500
00:27:00,240 --> 00:27:03,800
give them
kind of a little packet of things

501
00:27:03,800 --> 00:27:07,640
to not necessarily keep their space clean,
but how to keep their mind clean,

502
00:27:07,720 --> 00:27:11,400
and deal
with whatever trauma has happened there.

503
00:27:11,400 --> 00:27:14,400
And then on the business side, for us,

504
00:27:14,760 --> 00:27:17,720
there's a lot of,
preventing cross-contamination.

505
00:27:17,720 --> 00:27:18,920
We have to sanitize.

506
00:27:18,920 --> 00:27:22,120
And, we have, like,
medical grade equipment cleaners,

507
00:27:23,040 --> 00:27:27,160
to make sure that we're not bringing any
of that home with us as well.

508
00:27:28,800 --> 00:27:30,360
Okay.

509
00:27:30,360 --> 00:27:33,960
You mentioned

510
00:27:33,960 --> 00:27:37,040
unattended deaths or so.

511
00:27:39,920 --> 00:27:41,120
What?

512
00:27:41,120 --> 00:27:44,200
Can you define that a little bit briefly,
and then I'll.

513
00:27:44,240 --> 00:27:47,240
I've got some follow ups on that one.

514
00:27:47,240 --> 00:27:47,600
All right.

515
00:27:47,600 --> 00:27:53,240
So unattended death is the nicest way of saying
that somebody

516
00:27:53,240 --> 00:27:59,400
has unfortunately passed by themselves
without other people's knowledge.

517
00:27:59,400 --> 00:28:05,600
And it could be anywhere from a few hours
to a few weeks to a few.

518
00:28:05,600 --> 00:28:05,960
Right.

519
00:28:05,960 --> 00:28:09,760
So it really just depends on when,

520
00:28:09,760 --> 00:28:13,600
when we find that and the severity
at which we find them.

521
00:28:14,360 --> 00:28:17,080
It could be something
as simple as slipping in the bathtub.

522
00:28:17,080 --> 00:28:18,920
Yeah, it could just be old age.

523
00:28:18,920 --> 00:28:21,560
Just somebody died of old age,
natural causes.

524
00:28:21,560 --> 00:28:26,240
But the families weren't aware
that they had been gone for a hot minute.

525
00:28:27,400 --> 00:28:27,920
Right.

526
00:28:27,920 --> 00:28:30,960
Well, in in the news not too long ago,
I guess

527
00:28:30,960 --> 00:28:33,960
I'm thinking of the actor
Gene Hackman and his wife.

528
00:28:34,280 --> 00:28:34,600
Yeah.

529
00:28:34,600 --> 00:28:39,440
She passed away several weeks,
and then he passed away.

530
00:28:39,440 --> 00:28:40,680
And it was.

531
00:28:40,680 --> 00:28:44,040
It was a while
before they were discovered.

532
00:28:44,840 --> 00:28:46,280
And that's. Famous.

533
00:28:46,280 --> 00:28:50,200
And so imagine, you know,
you're a random person on the street.

534
00:28:50,240 --> 00:28:51,920
They may not know

535
00:28:51,920 --> 00:28:55,520
that their family members have passed,
and famous people can pass.

536
00:28:55,520 --> 00:28:58,520
And nobody knows
what's a common person doing.

537
00:28:58,520 --> 00:29:01,720
So that was really that case as traumatic

538
00:29:01,720 --> 00:29:04,720
and sad and heartbreaking
as that was to learn.

539
00:29:04,720 --> 00:29:09,000
That kind of helps show
that stuff like this

540
00:29:09,000 --> 00:29:12,520
does happen to anyone
and everyone like you.

541
00:29:13,160 --> 00:29:15,600
No one wants to believe our services
exists.

542
00:29:15,600 --> 00:29:17,600
No one wants to use us.

543
00:29:17,600 --> 00:29:21,800
But then, yeah,
like that happens to almost everyone.

544
00:29:21,800 --> 00:29:27,160
And so, had we been licensed in California at
the time, we would have assisted in

545
00:29:27,200 --> 00:29:27,800
the cleanup.

546
00:29:29,160 --> 00:29:29,600
Right.

547
00:29:29,600 --> 00:29:32,760
Well, well, we're all convinced
we're going to live forever. So.

548
00:29:33,440 --> 00:29:36,440
Yeah, I would not admit that I'm a.

549
00:29:36,800 --> 00:29:38,800
I know, right. You know.

550
00:29:38,800 --> 00:29:41,800
You know, it comes for all of us.

551
00:29:42,920 --> 00:29:43,280
Okay.

552
00:29:43,280 --> 00:29:45,480
Let's,
let's shift gears a little bit. I'll.

553
00:29:45,480 --> 00:29:50,160
I want to jump, into the hoarding,
collecting.

554
00:29:50,160 --> 00:29:51,200
I call it collecting.

555
00:29:51,200 --> 00:29:52,960
I got. Yeah,

556
00:29:52,960 --> 00:29:54,440
but the hoarders, the.

557
00:29:54,440 --> 00:29:56,000
It's a different kind of cleanup.

558
00:29:56,000 --> 00:29:59,560
You walk into a property,
and I imagine realtors

559
00:29:59,560 --> 00:30:02,560
do this all the time.

560
00:30:03,000 --> 00:30:04,360
Or frequently enough.

561
00:30:04,360 --> 00:30:09,800
They'll walk into a home and there will be
a collection of newspapers and magazines

562
00:30:09,800 --> 00:30:14,080
to the ceiling and a little corridor
right through the middle,

563
00:30:14,360 --> 00:30:19,320
winding to exactly their sofa,
their love, their seat wherever there is

564
00:30:19,320 --> 00:30:25,240
and their TV and the kitchen and,
Yeah, that's a lot of newspapers.

565
00:30:25,240 --> 00:30:27,320
And, let's just leave it at newspapers.

566
00:30:27,320 --> 00:30:30,200
It can be all kinds of stuff. So,

567
00:30:31,640 --> 00:30:34,200
tell me,

568
00:30:34,200 --> 00:30:36,560
it's a health and safety issue.

569
00:30:36,560 --> 00:30:40,800
But I guess that at that point,
realtors are looking at

570
00:30:40,800 --> 00:30:44,240
how do I get this on the market to sell?

571
00:30:44,960 --> 00:30:50,080
Yes, it's a health and safety issue, for
one, but it's also a mental health issue.

572
00:30:50,480 --> 00:30:53,400
So we can— we are trauma-informed coaches

573
00:30:53,400 --> 00:30:56,400
and so we can take it one room at a time.

574
00:30:56,560 --> 00:30:59,160
And as you mentioned earlier, people
collect things

575
00:30:59,160 --> 00:31:00,920
that have sentimental value.

576
00:31:00,920 --> 00:31:03,000
But this whole stack of newspapers,

577
00:31:03,000 --> 00:31:06,440
what out of all of this
is the most important to you?

578
00:31:06,800 --> 00:31:11,840
And so we have a, a way to talk to them
and be like,

579
00:31:11,840 --> 00:31:16,920
okay, on a scale of 1 to 10, let's say,
how much do you love this?

580
00:31:16,920 --> 00:31:18,640
How much do you need this?

581
00:31:18,640 --> 00:31:24,080
And then most of the time, we're able
to talk them out of releasing a lot of it

582
00:31:24,080 --> 00:31:28,040
and keeping just a portion of it
to where we can help with the

583
00:31:28,520 --> 00:31:32,240
the safety issue, as well as keeping them

584
00:31:32,680 --> 00:31:35,640
being able to keep their belongings,

585
00:31:35,640 --> 00:31:38,840
that they care about the absolute
most out of all of that.

586
00:31:38,840 --> 00:31:42,440
So having that conversation person
to person and be like,

587
00:31:42,440 --> 00:31:47,840
I know this means a lot to you,
how like on a scale, how much?

588
00:31:47,840 --> 00:31:50,840
And out of all of this,
what can we let go of?

589
00:31:51,200 --> 00:31:54,640
So having to talk to them
on a personal level

590
00:31:54,640 --> 00:31:57,760
and realize that there's
a lot of mental health that goes along

591
00:31:57,760 --> 00:32:01,800
with collecting items at a rapid rise,

592
00:32:02,280 --> 00:32:06,960
that's, and what she's describing is
when the tenant is still a resident,

593
00:32:07,400 --> 00:32:11,840
sometimes, like, what you're
probably used to is a real estate.

594
00:32:11,840 --> 00:32:14,240
They've already moved.
They're trying to sell the place.

595
00:32:14,240 --> 00:32:17,240
We will help stage items that are,

596
00:32:17,800 --> 00:32:20,680
disposed,
like things that cannot be sold.

597
00:32:20,680 --> 00:32:23,680
And then we'll help
stage for an estate sale.

598
00:32:24,080 --> 00:32:25,040
Okay.

599
00:32:26,720 --> 00:32:30,000
Wow. There's a lot of things that aren't
necessarily ruined

600
00:32:30,000 --> 00:32:31,840
In those cases. Sure.

601
00:32:31,840 --> 00:32:34,960
And that's even things
because of the collection

602
00:32:34,960 --> 00:32:39,000
and how it can be in this area
from floor to ceiling.

603
00:32:39,440 --> 00:32:44,160
That spot may be a lot cleaner than the walk
path that you—

604
00:32:44,880 --> 00:32:49,160
we normally take
because the floor's been preserved.

605
00:32:49,160 --> 00:32:50,600
Exactly.

606
00:32:50,600 --> 00:32:54,680
So, but we can come in
and make sure that the little path

607
00:32:54,680 --> 00:32:59,360
that was able to walk is just as clean
as what was underneath everything.

608
00:32:59,720 --> 00:33:02,720
Yeah, I bought a I bought a,

609
00:33:02,960 --> 00:33:07,280
I bought a house at auction
one time, like, I paid ten grand.

610
00:33:07,280 --> 00:33:08,800
Nobody showed up to the auction.

611
00:33:08,800 --> 00:33:11,560
I did my homework. I got a house for ten grand.

612
00:33:11,560 --> 00:33:13,040
Now you pay for what you get, right?

613
00:33:13,040 --> 00:33:15,800
So I get over to the house.

614
00:33:15,800 --> 00:33:21,400
They had converted just one car, garage.

615
00:33:21,400 --> 00:33:25,320
But they or carport
that they converted into a room.

616
00:33:25,320 --> 00:33:29,080
They turned it into an add on room and,

617
00:33:30,000 --> 00:33:32,400
and then they filled that room up.

618
00:33:32,400 --> 00:33:35,480
Over decades, I hope it was decades.

619
00:33:35,480 --> 00:33:40,520
It was a lot, five gallon
buckets, floor to ceiling, wall to wall

620
00:33:41,640 --> 00:33:44,480
of used cat litter,

621
00:33:44,480 --> 00:33:48,880
every every five gallon bucket.

622
00:33:48,880 --> 00:33:54,840
And I remember when I first looked at now,
the odor was horrendous for sure,

623
00:33:54,960 --> 00:33:58,480
but I kept thinking, there's got to be
treasure in these buckets.

624
00:33:58,480 --> 00:34:01,880
No, no, it was it was so bad.

625
00:34:02,600 --> 00:34:05,960
My remediation for it
was I blew out all the walls

626
00:34:06,440 --> 00:34:09,000
and turn it back to a carport and,

627
00:34:09,000 --> 00:34:12,160
that it was far cheaper to do a tear out.

628
00:34:13,320 --> 00:34:15,920
And, anyway, I just,

629
00:34:15,920 --> 00:34:18,880
anytime I think of hoarders,
I think of that collection.

630
00:34:18,880 --> 00:34:22,160
That collection specifically,
I don't know, I,

631
00:34:22,760 --> 00:34:28,720
I don't know, I guess I had no idea
what what the train of thought

632
00:34:28,720 --> 00:34:32,920
was, but, We try not to sift through
looking for treasure.

633
00:34:32,960 --> 00:34:34,400
We'd all access. Right.

634
00:34:35,640 --> 00:34:36,160
Well, that's.

635
00:34:36,160 --> 00:34:39,160
About the homeowner. So, yeah.

636
00:34:39,440 --> 00:34:41,680
It became my hoarding mess and stuff.

637
00:34:41,680 --> 00:34:42,920
Yeah.

638
00:34:42,920 --> 00:34:44,680
Oh, you would think.

639
00:34:44,680 --> 00:34:47,120
And that's that's the crazy part is that.

640
00:34:47,120 --> 00:34:52,040
Yeah, I have people that were truckers
for 20, 30 years.

641
00:34:52,040 --> 00:34:56,440
And as a trucker, you have to use
the facilities a certain way.

642
00:34:56,800 --> 00:34:59,800
And they continue
that when they came home.

643
00:34:59,800 --> 00:35:04,000
And so there's containers
of, of incontinence

644
00:35:04,400 --> 00:35:06,440
and that we have
we've had to deal with that.

645
00:35:06,440 --> 00:35:07,120
That was human.

646
00:35:07,120 --> 00:35:10,600
And so Mountain Dew bottles full— yes.

647
00:35:10,800 --> 00:35:11,120
Yeah.

648
00:35:11,120 --> 00:35:15,560
So we've, we've had to come
across situations like that.

649
00:35:15,560 --> 00:35:19,400
And so it happens a lot more than
the general public would like to admit.

650
00:35:19,400 --> 00:35:22,400
You never really know what's going on
in someone's house until you're in it.

651
00:35:23,080 --> 00:35:23,600
Yeah.

652
00:35:25,360 --> 00:35:26,240
It's about getting that

653
00:35:26,240 --> 00:35:29,320
property
whole again, for everybody involved.

654
00:35:29,320 --> 00:35:30,040
Okay.

655
00:35:30,040 --> 00:35:33,480
So as a lender and

656
00:35:34,600 --> 00:35:37,600
realtors and home buyers
listening to this,

657
00:35:37,600 --> 00:35:41,480
let's talk about history,
house with the house.

658
00:35:41,480 --> 00:35:45,360
Let's say you've remediated a situation,

659
00:35:45,360 --> 00:35:48,800
even from minor to severe.

660
00:35:51,240 --> 00:35:53,240
Should a home buyer

661
00:35:53,240 --> 00:35:56,600
have any concerns about that property?

662
00:35:57,520 --> 00:36:00,520
Let's say if there was a death
or for whatever cause.

663
00:36:01,560 --> 00:36:02,760
Absolutely not. After.

664
00:36:02,760 --> 00:36:07,040
After we've shown up and taken care of it,
we have a checklist.

665
00:36:07,040 --> 00:36:10,240
Everything we have completely restored.

666
00:36:10,240 --> 00:36:13,560
Everything from subflooring to,

667
00:36:13,680 --> 00:36:17,200
let's say marble, porous rock surfaces,

668
00:36:17,800 --> 00:36:20,800
tile, granite grout.

669
00:36:20,960 --> 00:36:23,120
We even do. Ventilation.

670
00:36:23,120 --> 00:36:26,000
There is no issues

671
00:36:26,000 --> 00:36:29,000
left behind other than maybe pest control.

672
00:36:29,320 --> 00:36:31,200
That's the only
thing we really don't handle.

673
00:36:32,280 --> 00:36:32,920
Okay.

674
00:36:32,920 --> 00:36:38,480
But we we leave with a sense of confidence
that anybody that is going

675
00:36:38,480 --> 00:36:41,560
to continue living in this home
or is purchasing a home, there is.

676
00:36:41,560 --> 00:36:44,560
Absolutely. We we put a guarantee.

677
00:36:45,080 --> 00:36:47,360
And what sets us apart is that

678
00:36:47,360 --> 00:36:50,600
because of the real world
crime scene experience that I have,

679
00:36:51,080 --> 00:36:54,560
normal companies can only clean
what you can see with the human eye.

680
00:36:55,000 --> 00:37:00,120
We've come in with alternative light
sources like you see on the TV show CSI.

681
00:37:00,520 --> 00:37:03,120
Yeah, we're able to see below

682
00:37:03,120 --> 00:37:06,120
and beyond what the human naked eye can see.

683
00:37:06,160 --> 00:37:09,800
And so that's how that's
why we can guarantee a deeper level

684
00:37:09,800 --> 00:37:13,720
of clean than most companies,
because we have the real world crime scene

685
00:37:14,120 --> 00:37:19,320
technology to be able to clean on a deeper
level than what the human eye can see.

686
00:37:21,680 --> 00:37:24,680
So yeah, we broke.

687
00:37:24,680 --> 00:37:26,120
In the state of Texas.

688
00:37:26,120 --> 00:37:29,120
Are there any any laws

689
00:37:29,600 --> 00:37:32,240
that.

690
00:37:32,240 --> 00:37:33,480
Disclosures

691
00:37:33,480 --> 00:37:36,480
that if there's been a death,
whether it be

692
00:37:37,400 --> 00:37:41,480
an unattended passing or something
traumatic

693
00:37:41,480 --> 00:37:45,520
that, homeowners
or home buyers need to be concerned with?

694
00:37:45,520 --> 00:37:47,120
Or is that.

695
00:37:47,120 --> 00:37:50,360
As far as we know, in Texas,
the only laws that,

696
00:37:50,840 --> 00:37:54,320
would leave that kind of scar, on a home

697
00:37:54,480 --> 00:37:57,720
would be, an actual murder, homicide,

698
00:37:58,400 --> 00:38:03,680
typically suicide, unattended deaths
or anything else is it's not documented,

699
00:38:03,800 --> 00:38:07,000
and does not need to be attached
to the property.

700
00:38:07,840 --> 00:38:10,240
The only time it does say

701
00:38:10,240 --> 00:38:13,240
is whenever it is a legitimate homicide.

702
00:38:13,400 --> 00:38:14,320
All right.

703
00:38:14,320 --> 00:38:17,120
But if you're if y'all done
any kind of remediation

704
00:38:17,120 --> 00:38:20,120
on a property,
there's documentation of that.

705
00:38:20,200 --> 00:38:23,200
Exactly. Okay. Gotcha.

706
00:38:23,280 --> 00:38:26,800
I just was curious on the disclosure
piece.

707
00:38:27,320 --> 00:38:27,760
What?

708
00:38:27,760 --> 00:38:30,760
I never see
I haven't seen anything like that yet.

709
00:38:31,480 --> 00:38:35,480
For sure, we have, like, let's say a meth
lab or something like that.

710
00:38:35,840 --> 00:38:37,080
Okay, we do.

711
00:38:37,080 --> 00:38:41,360
Come in, and,
that is when we have our signature

712
00:38:41,360 --> 00:38:45,640
on there that it has been fully remediated
and the, that,

713
00:38:46,280 --> 00:38:49,280
I don't know necessarily
the right verbiage, but the scar that

714
00:38:49,440 --> 00:38:53,320
that would have on the home title is removed.

715
00:38:55,120 --> 00:38:57,320
Let's let's go a little deeper in that
you brought up

716
00:38:57,320 --> 00:39:01,800
meth labs,
so let's, I mean, that happens.

717
00:39:01,800 --> 00:39:06,280
And so you, you can remediate a home

718
00:39:06,280 --> 00:39:10,240
that's been used in the, in the meth
production.

719
00:39:11,120 --> 00:39:12,080
Yes, sir.

720
00:39:12,080 --> 00:39:16,320
Wow. And make sure that there's nothing
seeping in the vents.

721
00:39:16,320 --> 00:39:17,720
Anything like that.

722
00:39:17,720 --> 00:39:22,880
We take out all of the equipment that was used.
Air filters, everything.

723
00:39:23,080 --> 00:39:25,520
We cover it all.

724
00:39:25,520 --> 00:39:28,520
Wow. I didn't know
you could do anything with meth.

725
00:39:28,920 --> 00:39:30,240
Structures.

726
00:39:30,240 --> 00:39:32,960
You can do a lot with radiation.

727
00:39:32,960 --> 00:39:35,760
We try to do that.

728
00:39:35,760 --> 00:39:37,120
Yeah.

729
00:39:37,120 --> 00:39:38,800
Wow. Well, that's good to know.

730
00:39:38,800 --> 00:39:42,280
I, you know, because,
I mean, I could just.

731
00:39:43,920 --> 00:39:45,280
There would be a huge pause

732
00:39:45,280 --> 00:39:48,560
for anybody trying to get that property
livable again.

733
00:39:48,560 --> 00:39:50,120
Good for y'all.

734
00:39:51,280 --> 00:39:53,120
Okay.

735
00:39:53,120 --> 00:39:57,840
I'm going to see if I can get some
CSI bumper music tag to this podcast.

736
00:39:58,200 --> 00:40:03,080
You know, I think you can do, like, ten seconds
or something, maybe five seconds

737
00:40:03,080 --> 00:40:06,080
before you have to start paying royalties, and

738
00:40:06,320 --> 00:40:09,320
we don't have that kind of money. So,

739
00:40:09,400 --> 00:40:12,400
what are the top five things not to do?

740
00:40:14,160 --> 00:40:16,720
The top five things not to do is one.

741
00:40:16,720 --> 00:40:19,080
Don't touch it. Don't touch it.

742
00:40:19,080 --> 00:40:22,520
Number two is call us so we can touch it.

743
00:40:22,840 --> 00:40:24,360
Okay.

744
00:40:24,360 --> 00:40:27,360
Then most of it's just

745
00:40:27,360 --> 00:40:33,320
be cognizant of the cross-contamination, that
you're not walking through it

746
00:40:33,320 --> 00:40:36,840
and then dragging it into your kitchen
from your living room.

747
00:40:37,800 --> 00:40:40,600
Just. Yeah, that's all I can.

748
00:40:40,600 --> 00:40:46,360
Yeah, I've call us before it
starts growing, I guess is the best thing.

749
00:40:47,840 --> 00:40:49,520
The human side of this, we've

750
00:40:49,520 --> 00:40:52,520
touched on a little bit.

751
00:40:53,360 --> 00:40:56,600
What is— what does the family need to know from
you

752
00:40:56,600 --> 00:40:59,600
in that moment?

753
00:41:00,480 --> 00:41:02,720
I think that they are not alone.

754
00:41:02,720 --> 00:41:05,200
Is usually

755
00:41:05,200 --> 00:41:07,040
the kind of, the tunnel vision

756
00:41:07,040 --> 00:41:10,400
that a lot of people get in
that situation is like, what do I do next?

757
00:41:10,400 --> 00:41:11,960
How do I handle this?

758
00:41:11,960 --> 00:41:14,960
That can totally.

759
00:41:15,840 --> 00:41:17,880
Lead to making

760
00:41:17,880 --> 00:41:21,520
split decisions in the moment
that aren't necessarily wise.

761
00:41:21,960 --> 00:41:24,960
And so reaching out

762
00:41:25,000 --> 00:41:28,000
doesn't necessarily have to be us, but reach out
to

763
00:41:28,120 --> 00:41:31,920
whether it's your local law enforcement,
something as simple as Google, like

764
00:41:33,200 --> 00:41:37,880
educate yourselves before
you insert yourself into these situations.

765
00:41:37,880 --> 00:41:40,640
Because there is

766
00:41:40,640 --> 00:41:42,920
there is a risk

767
00:41:42,920 --> 00:41:45,280
that comes with it.

768
00:41:45,280 --> 00:41:47,120
And I personally have been

769
00:41:47,120 --> 00:41:50,120
on the side of that family member
who's heard, hey,

770
00:41:50,120 --> 00:41:54,400
your family member has deceased in a
in a traumatic way.

771
00:41:54,760 --> 00:41:59,240
And so I we come with a unique experience
versus other crime scene

772
00:41:59,240 --> 00:42:03,800
cleaning companies, that I have been that family
member who's heard it,

773
00:42:03,800 --> 00:42:06,800
then I was the investigator
and now I'm the cleaner.

774
00:42:07,000 --> 00:42:10,240
So we have real world experience in it.

775
00:42:10,280 --> 00:42:13,600
So I know firsthand what it's like to hear

776
00:42:13,600 --> 00:42:16,800
your family
member has been killed in a traumatic way.

777
00:42:17,360 --> 00:42:19,640
So we bring a level of compassion

778
00:42:19,640 --> 00:42:23,480
that most people don't understand
and don't come with that.

779
00:42:23,480 --> 00:42:25,400
Most people are there for the job.

780
00:42:25,400 --> 00:42:27,360
They see the job, they go home.

781
00:42:27,360 --> 00:42:31,120
And we want to make sure that not only
is the job complete,

782
00:42:31,400 --> 00:42:35,400
but then we're also still there
for the people that are left behind.

783
00:42:35,880 --> 00:42:37,280
Right?

784
00:42:37,280 --> 00:42:40,160
So y'all have walked that

785
00:42:40,160 --> 00:42:43,560
journey in life
and can be very empathetic,

786
00:42:44,440 --> 00:42:47,520
very sympathetic to people

787
00:42:47,520 --> 00:42:50,720
that are going and going
into in that right now.

788
00:42:51,480 --> 00:42:51,680
Yeah.

789
00:42:52,640 --> 00:42:55,640
That can be very, very powerful.

790
00:42:56,960 --> 00:42:57,560
Okay.

791
00:42:57,560 --> 00:43:01,720
Let's do let's do some rapid
fire questions about to wrap this up.

792
00:43:01,800 --> 00:43:03,320
Okay.

793
00:43:03,320 --> 00:43:06,080
Well, before we do the rapid fire, tell me.

794
00:43:06,080 --> 00:43:09,320
So who I've obviously the

795
00:43:09,320 --> 00:43:12,320
the homeowner is your

796
00:43:12,560 --> 00:43:15,240
your your customer, your client.

797
00:43:15,240 --> 00:43:18,200
Are y'all

798
00:43:18,200 --> 00:43:21,200
do y'all reach out to,

799
00:43:22,480 --> 00:43:24,080
local law enforcement?

800
00:43:24,080 --> 00:43:26,000
EMS, is that— who—

801
00:43:26,000 --> 00:43:29,000
Who are y'all networking with to

802
00:43:29,240 --> 00:43:32,240
to make sure they know
your services are available.

803
00:43:33,080 --> 00:43:35,960
So we do network with police departments, fire

804
00:43:35,960 --> 00:43:39,760
departments,
funeral homes, medical examiners.

805
00:43:40,080 --> 00:43:45,120
The problem that we're running into is
that none of them can recommend a company.

806
00:43:45,400 --> 00:43:49,600
The most they can do
is have a resource booklet, a packet

807
00:43:49,600 --> 00:43:53,240
that they hand out to the families
who those who were left behind.

808
00:43:53,640 --> 00:43:57,680
And it's up to them
to go through the packet of resources

809
00:43:57,680 --> 00:44:01,360
and pick what they need and for.

810
00:44:01,840 --> 00:44:05,880
If we're being completely honest,
when you are faced with the possible

811
00:44:05,880 --> 00:44:09,280
worst day of your life, you're not taking
the time to look at that packet.

812
00:44:09,760 --> 00:44:12,680
And so you are kind of throwing
that over your shoulder

813
00:44:12,680 --> 00:44:16,040
and you're getting back to your life
that's going on.

814
00:44:16,480 --> 00:44:21,680
And so it's getting our name out there
that we are services, that we exist.

815
00:44:21,680 --> 00:44:25,080
And you don't know, we exist until it's
2:00 in the morning and you're asking

816
00:44:25,080 --> 00:44:28,320
Google, who's cleaning this up, and you're
finding us.

817
00:44:28,320 --> 00:44:31,400
So getting our name out there
before it happens,

818
00:44:31,640 --> 00:44:34,400
keeping us
in the back of your mind in case.

819
00:44:34,400 --> 00:44:36,400
And it doesn't have to be the most severe.

820
00:44:36,400 --> 00:44:37,960
It could be a simple nosebleed.

821
00:44:37,960 --> 00:44:39,560
It could be a simple fall.

822
00:44:39,560 --> 00:44:41,400
You know, elderly people have,

823
00:44:41,400 --> 00:44:45,200
you know, thinner skin
and they tend to bleed easier.

824
00:44:45,520 --> 00:44:49,080
And so a simple call from an elderly person, and
they—

825
00:44:49,880 --> 00:44:53,240
ultimately don't want the elderly person
who's hurt to have to clean it up,

826
00:44:53,240 --> 00:44:56,240
or they're having to call their grandkids
to come do it.

827
00:44:56,360 --> 00:44:59,480
So it's
letting people know that our services are,

828
00:44:59,480 --> 00:45:02,920
in fact, a thing
because law enforcement doesn't.

829
00:45:03,240 --> 00:45:06,240
I've heard first hand law enforcement
tell people, Google it.

830
00:45:06,800 --> 00:45:09,560
There's a lot of preemptive networking

831
00:45:09,560 --> 00:45:12,720
You know,
we do like with property managers,

832
00:45:13,240 --> 00:45:16,240
hotels, hotels and really anything

833
00:45:16,520 --> 00:45:20,840
that has to do with property or even car
dealerships, even in car dealerships,

834
00:45:20,840 --> 00:45:25,400
like we do for like,
let's say it's a car rental association.

835
00:45:25,440 --> 00:45:27,600
Somebody smokes in that car.

836
00:45:27,600 --> 00:45:28,160
They.

837
00:45:28,160 --> 00:45:31,160
Yeah, that's, something like that. So.

838
00:45:31,760 --> 00:45:36,560
Yeah, I rent the, the nonsmoking cars
and I guarantee someone smoked in it.

839
00:45:37,000 --> 00:45:38,760
And, But then that's

840
00:45:38,760 --> 00:45:42,560
We can come in and get rid of that smell and
make it smell like a brand-new car.

841
00:45:42,600 --> 00:45:48,560
And so we're the people renting out
cars don't have to smell

842
00:45:48,560 --> 00:45:51,560
that smell that somebody wasn't
supposed to be doing in that type of.

843
00:45:51,960 --> 00:45:52,440
Oh yeah.

844
00:45:52,440 --> 00:45:55,960
I hope they stuck it to them on that cleaning
fee.

845
00:45:57,960 --> 00:46:00,960
Sorry, I just— I've got no empathy on that one.

846
00:46:01,120 --> 00:46:03,080
All right.

847
00:46:03,080 --> 00:46:05,080
Rapid fire questions for both of you.

848
00:46:05,080 --> 00:46:06,080
All quick answers.

849
00:46:06,080 --> 00:46:09,080
We're going to wrap this up
morning or night.

850
00:46:09,920 --> 00:46:10,880
Morning.

851
00:46:10,880 --> 00:46:12,000
Morning.

852
00:46:12,000 --> 00:46:14,440
All right. Coffee or tea?

853
00:46:14,440 --> 00:46:17,080
Coffee, neither. Yes.

854
00:46:17,080 --> 00:46:18,280
Oh, no.

855
00:46:18,280 --> 00:46:21,280
She's weird, I am weird.

856
00:46:21,280 --> 00:46:24,280
That's weird. Well, I love that.

857
00:46:24,320 --> 00:46:26,720
I could never get coffee to taste
as good as it smells.

858
00:46:26,720 --> 00:46:29,960
If I can get coffee that taste as good
as it smells, I'd be a coffee person.

859
00:46:30,600 --> 00:46:33,600
Well, I can't help you.

860
00:46:33,680 --> 00:46:34,400
I'm gonna pray for—

861
00:46:34,400 --> 00:46:37,000
You. No one can.

862
00:46:37,000 --> 00:46:38,600
She's not keeping me.

863
00:46:38,600 --> 00:46:39,560
All right.

864
00:46:39,560 --> 00:46:40,240
You should be hard.

865
00:46:40,240 --> 00:46:43,240
Yeah, well, you know,

866
00:46:43,480 --> 00:46:44,640
strengths and weaknesses.

867
00:46:44,640 --> 00:46:47,640
Texas barbecue or Tex-Mex?

868
00:46:48,560 --> 00:46:51,320
Tex-Mex?

869
00:46:51,320 --> 00:46:53,080
And then I move it.

870
00:46:53,080 --> 00:46:56,240
Tex-Mex. All right. Beach. Mountains.

871
00:46:57,280 --> 00:46:58,760
Beach.

872
00:46:58,760 --> 00:47:00,080
Yeah.

873
00:47:00,080 --> 00:47:01,880
Dogs or cats?

874
00:47:01,880 --> 00:47:04,120
Dogs. Oh.

875
00:47:04,120 --> 00:47:05,440
All right.

876
00:47:05,440 --> 00:47:07,960
Yeah. Y'all have pets, right?

877
00:47:07,960 --> 00:47:08,360
We do.

878
00:47:08,360 --> 00:47:11,360
We got two of each. Two dogs, two of each.

879
00:47:11,640 --> 00:47:14,440
All right, so, Zac, congratulations.

880
00:47:14,440 --> 00:47:15,880
You're cat person.

881
00:47:15,880 --> 00:47:18,720
Yeah, I his allergies.

882
00:47:18,720 --> 00:47:21,000
Yeah, yeah.

883
00:47:21,000 --> 00:47:21,400
Okay.

884
00:47:21,400 --> 00:47:24,400
True crime, CSI or comedy?

885
00:47:26,000 --> 00:47:27,640
True crime comedy.

886
00:47:27,640 --> 00:47:29,480
Because I lived the true crime.

887
00:47:29,480 --> 00:47:31,960
I had my my fair share.

888
00:47:31,960 --> 00:47:33,200
All right.

889
00:47:33,200 --> 00:47:35,960
It's interesting
because, like, nurses, nurses

890
00:47:35,960 --> 00:47:37,840
tend to watch all the nursing shows.

891
00:47:37,840 --> 00:47:40,040
Maybe that stereotype,
I don't. Know, real.

892
00:47:40,040 --> 00:47:40,600
They do.

893
00:47:40,600 --> 00:47:44,960
But also, it's like asking a nurse or a doctor
if Grey's Anatomy is accurate.

894
00:47:45,320 --> 00:47:47,000
Yeah, I can guarantee you it's not.

895
00:47:47,000 --> 00:47:50,880
So what I find myself doing is
I will start screaming at the TV

896
00:47:50,880 --> 00:47:54,840
like CSI, NCIS, like a man screams at the TV
during football.

897
00:47:54,840 --> 00:47:57,280
Oh, and I'm like, what are you doing?

898
00:47:57,280 --> 00:48:01,400
You're a terrible
you're not even sure anything.

899
00:48:01,640 --> 00:48:03,640
So I'm like that with me.

900
00:48:03,640 --> 00:48:04,880
With war movies.

901
00:48:04,880 --> 00:48:07,400
There's some great ones,

902
00:48:07,400 --> 00:48:09,680
But there's some others. You're like,
no, that's not possible.

903
00:48:09,680 --> 00:48:11,120
That's not. Okay.

904
00:48:11,120 --> 00:48:12,960
Like nobody would ever do that
in real life.

905
00:48:12,960 --> 00:48:17,640
And so I'll pick up on the little things. True
crime irritates more than it excites me

906
00:48:17,640 --> 00:48:18,800
Nowadays.

907
00:48:18,800 --> 00:48:24,040
Errors on uniforms is a pet peeve of mine, but,
it's in movies.

908
00:48:24,040 --> 00:48:28,760
All right, so, introverts or extroverts?

909
00:48:29,720 --> 00:48:31,200
Extrovert.

910
00:48:31,200 --> 00:48:35,840
I have to be adopted by an extrovert in order to
be— but I'm so introverted.

911
00:48:35,840 --> 00:48:38,840
Favorite way to decompress?

912
00:48:41,040 --> 00:48:42,920
Meditating.

913
00:48:42,920 --> 00:48:44,240
All right. Yeah.

914
00:48:44,240 --> 00:48:46,400
Video games.

915
00:48:46,400 --> 00:48:49,120
Who do you love to have dinner with?

916
00:48:49,120 --> 00:48:50,480
Oh, Mr.

917
00:48:50,480 --> 00:48:53,480
Beast. Yeah, MrBeast.

918
00:48:53,680 --> 00:48:55,040
MrBeast, yes.

919
00:48:55,040 --> 00:48:58,120
Yeah, he's doing some pretty neat things.

920
00:48:58,640 --> 00:49:00,960
Seriously, we love his channel.

921
00:49:00,960 --> 00:49:03,360
We watched all of them religiously, so.

922
00:49:03,360 --> 00:49:06,360
Yeah. Yeah.

923
00:49:06,640 --> 00:49:10,000
He does some pretty, pretty neat things
with people.

924
00:49:10,040 --> 00:49:11,360
For people.

925
00:49:11,360 --> 00:49:12,240
Yeah.

926
00:49:12,240 --> 00:49:14,960
We love his philanthropic stuff right now.

927
00:49:14,960 --> 00:49:17,960
That's that's where we're hoping
we get to.

928
00:49:18,160 --> 00:49:21,080
Something for both of y'all
that people would be surprised

929
00:49:21,080 --> 00:49:24,080
to learn about you.

930
00:49:25,560 --> 00:49:27,720
I'm six foot.

931
00:49:27,720 --> 00:49:29,480
I, yeah, that's something.

932
00:49:29,480 --> 00:49:30,640
Most women aren't that tall.

933
00:49:30,640 --> 00:49:33,080
So I guess until you see me,
you have no idea.

934
00:49:33,080 --> 00:49:35,040
I'm six foot right ahead.

935
00:49:35,040 --> 00:49:36,120
There you go. Right now.

936
00:49:36,120 --> 00:49:38,400
Reformed. Criminal.

937
00:49:38,400 --> 00:49:42,120
So, like, it's really interesting
to be, on this side of crime,

938
00:49:42,160 --> 00:49:46,520
is how I've been approaching strategy. From
criminal to crime scene

939
00:49:46,520 --> 00:49:47,640
cleaner. It's great.

940
00:49:47,640 --> 00:49:49,320
It's honestly a beautiful story.

941
00:49:49,320 --> 00:49:53,880
Is his entire testimony
is absolutely a beautiful testimony

942
00:49:53,880 --> 00:49:59,480
to not only, can
can you fix your life and find God

943
00:49:59,480 --> 00:50:04,320
and get healthy again after facing,
you know, your own worst demons?

944
00:50:04,640 --> 00:50:08,760
But then, yeah, because of that, we are
a second opportunity employer ourselves.

945
00:50:09,320 --> 00:50:13,160
And so we want to be able to give people who
have fixed their life

946
00:50:13,160 --> 00:50:17,320
and come back
from the pits of their own life and,

947
00:50:17,360 --> 00:50:22,200
and be able to be a productive member
of society and help other people.

948
00:50:22,200 --> 00:50:26,120
So we because of his past,
we are able to help

949
00:50:26,120 --> 00:50:29,160
other people get from their past
dating a CSI.

950
00:50:29,160 --> 00:50:32,240
It's been interesting, so we've got— we've got
both sides.

951
00:50:32,720 --> 00:50:33,840
I'm the good girl.

952
00:50:33,840 --> 00:50:35,600
He's the criminal. It works out.

953
00:50:37,400 --> 00:50:38,120
When.

954
00:50:38,120 --> 00:50:42,720
All right, well, one side of the same coin
there, or both sides of the same coin.

955
00:50:42,720 --> 00:50:43,480
Good for y'all.

956
00:50:43,480 --> 00:50:46,800
Best advice you've ever received?

957
00:50:48,480 --> 00:50:50,440
Oh, don't mess up today.

958
00:50:50,440 --> 00:50:53,440
worrying about tomorrow.

959
00:50:53,840 --> 00:50:54,520
For sure.

960
00:50:54,520 --> 00:50:57,400
For me, life is only 10%.

961
00:50:57,400 --> 00:50:59,720
what happens to you. The other 90% is all

962
00:50:59,720 --> 00:51:02,600
attitude.

963
00:51:02,600 --> 00:51:04,120
That's good.

964
00:51:04,120 --> 00:51:04,800
All right.

965
00:51:04,800 --> 00:51:10,200
Okay, so what's just been fascinating
and a tough subject, and,

966
00:51:10,200 --> 00:51:13,520
I think we did it with some levity and,
I hope

967
00:51:14,120 --> 00:51:18,000
I hope that, you know, this finds it's.

968
00:51:18,040 --> 00:51:20,720
This will find it to the people
that need to hear it.

969
00:51:20,720 --> 00:51:25,120
The best way that people can get ahold of y'all

970
00:51:25,120 --> 00:51:30,480
when they need you, online, social media,
phone number, whatever.

971
00:51:30,480 --> 00:51:35,960
Visit our website,
www.cleansceneinvestigators.com.

972
00:51:35,960 --> 00:51:38,720
Or you can give us a call. It's probably the
most direct route.

973
00:51:38,720 --> 00:51:42,640
940-654-6334.

974
00:51:44,400 --> 00:51:45,320
All right.

975
00:51:45,320 --> 00:51:47,640
I'll put the links down below.

976
00:51:47,640 --> 00:51:49,000
Christina.

977
00:51:49,000 --> 00:51:52,640
Zac, thanks for being on the Between Two Doors
podcast.

978
00:51:53,080 --> 00:51:55,280
Everyone else, there you have it.

979
00:51:55,280 --> 00:51:59,880
In your time of need in that crisis
or a traumatic event

980
00:52:01,040 --> 00:52:02,120
when it happens.

981
00:52:02,120 --> 00:52:07,400
If it happens,
there is a, an avenue for you

982
00:52:07,400 --> 00:52:12,040
for help and,
to help you to deal with that moment

983
00:52:12,240 --> 00:52:16,280
and picking up the pieces and,
and moving forward.

984
00:52:16,640 --> 00:52:19,760
It's been I really enjoyed
having you on the podcast today.

985
00:52:19,760 --> 00:52:20,320
Thank you.

986
00:52:20,320 --> 00:52:23,320
We enjoyed being here.
Thanks for having us.

987
00:52:23,600 --> 00:52:24,760
All right, until next time.

988
00:52:24,760 --> 00:52:27,320
This is Nate Carver, Your Favorite Mortgage Guy.

989
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And host of Between Two Doors podcast.

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As always, if you need any lending,

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questions answered, some guidance
on a clear path to homeownership.

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My contact information will be down below,
and I will see you on the next podcast.

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But.